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How it works

Learn. Practise. Get Coached.Through real conversations.

Fizzylemon turns a capability into a Learning Journey built from the sessions people need to understand, apply and improve. Conversation drives the learning. Mastery, performance and coaching outcomes make progress visible.

Learning Out Loud

Learning becomes active when people have to work with what they know.

Content can introduce an idea. Learning Out Loud makes the learner actively work with it through conversation: explaining what they understand, questioning it, applying it and reflecting on what happened.

01

Learn

Put understanding into words.

02

Question

Explore, challenge and clarify.

03

Apply

Use what you know in context.

04

Reflect

Look at what happened and what should improve next.

The conversation is the mechanism. Capability is the outcome.

Learn

Learning Session

What it does

The instructor introduces and explores the ideas with the learner, checks understanding and adapts the conversation based on the learner's responses.

When to use it

Use our Learning Sessions when the learner needs to build knowledge & understanding before applying this capability. This replaces 90% of your current e-learning.

  • Frameworks
  • Principles
  • Decision logic
  • Approaches
  • Product or process knowledge
What you learn about the learnerMastery

Evidence of what the learner understands, where understanding is incomplete and which concepts need more work.

The Instructor who leads a Learning SessionYou talk toInstructor
Learning SessionUsing a feedback framework
Instructor leading a conversational Learning SessionInstructor
Instructor asks

“Before we apply the model, which version of this feedback is based on an observable behaviour?”

Check your understanding

Which statement focuses on an observable behaviour?

Which statement focuses on an observable behaviour?

Choose the statement that describes something another person could see or hear.

Mastery evidence82%Mastery

Mastery by learning objective

Structure feedback effectively90%
Ask effective questions80%
Adapt feedback to the response75%

Mastery is based on evidence from the learner’s interactions during the Learning Session.

Practise

Practice Session

What it does

The Practice Partner responds to what the learner says and does, creating a realistic situation in which the learner has to apply the capability.

When to use it

Use Practice Sessions when knowing is not enough and the learner needs to demonstrate behaviour in context.

  • Giving feedback
  • Handling objections
  • Difficult conversations
  • De-escalation
  • Coaching conversations
  • Discovery conversations
What you learn about the learnerPerformance

Evidence of what the learner actually did, measured against defined behavioural criteria and objectives.

The Practice Partner who leads a Practice SessionYou talk toPractice Partner
Practice report

Practice Session · Feedback to a senior colleague

With the Practice Partner

Conversation11:20
3.4 / 5Performance
Overall performance

You know the structure. Under pressure you skipped the question step and moved to the agreement early.

Performance indicators

Clarity3.5
Empathy2.5
Confidence3.5
Relevance4.5

Objectives achieved

Address the issue directly4/5
Build rapport and understanding2/5
Secure a clear commitment2/5
Growth opportunityAsk the open question before proposing the agreement. Reflect the concern first, then steer.
Get coached

Coaching Session

What it does

The Coaching Session uses evidence and memory from the Learning Journey to guide reflection, identify patterns and focus the learner on the next development step.

When to use it

Every Learning Journey closes with a Coaching Session so the learner can connect understanding, application and improvement.

What the learner getsCoaching Outcomes

Concrete development outcomes, agreed priorities and the next interaction or focus.

What you understoodHow you applied itWhat should improve next
The Coach who leads a Coaching SessionYou talk toCoach
Coaching Session

Coaching Session · Giving effective feedback

With the Coach · reads both reports

Coaching5:02
The Coach in a live coaching conversationLive · Coach5:02
The coach is saying

“So the gap is not knowledge. It sits in the first thirty seconds of a real conversation.”

What the coach is reading from

Learning evidence82%

Weakest objective: adapting to the response · 75%

Practice evidence3.4 / 5

Rapport 2/5 · Commitment 2/5 · skipped the open question

The coach's read · the gap

You understand the framework better than you currently use it. The gap is one step: asking before agreeing.

Coaching outcomes

1Open with one observed fact, not an interpretation

2Ask one open question before proposing anything

3Reflect the concern back before steering

4Close with a concrete, agreed commitment

Next step in the journeyPractise that opening again
Build the Journey

Mix and match the sessions a capability needs.

Some capabilities need more learning. Others need more practice. Combine Learning and Practice Sessions in the mix that makes sense. Every Learning Journey closes with a Coaching Session.

Learning Journey

Giving effective feedback

Select a Learning or Practice Session to remove it.
  1. Add a session
  2. Coaching Session coachGet coachedCoaching Session
Memory and coaching

The conversation doesn’t start from zero every time.

Memory connects what happens across sessions. Inside a Journey, it gives the Coaching Session the context to coach the learner. Across Journeys, it gives the Head Coach a broader view of development over time.

Coaching Session

The Coaching Session uses evidence and memory from that Learning Journey to help the learner reflect on the gap between understanding and application, agree clear coaching outcomes and identify the next interaction.

  1. UsesJourney evidence and memory
  2. FocusThe gap between understanding and application
  3. ResultCoaching Outcomes and next interaction
See a journey end to end

Pick a capability. We’ll show you the journey.

Tell us what your people need to be able to do. We’ll show you how Learn, Practise and Coach can come together in a Learning Journey built around that capability.